Support

Frequently Asked Questions:

Support:

If you have any questions, do not hesitate to contact us!

Once your application has been submitted, it will be processed in 24 hours or less! If your account is approved, your equipment or software will be shipped immediately.

After the batch is closed, the money will be deposited to your account the next day. Sundays are excluded, however; Sunday transactions are deposited on Tuesday.

The discount rate is the fee merchants pay to the acquirer for processing services that allow the merchant to accept bankcards as payment.

In short, interchange fee is a percentage applied to the dollar value of each transaction.

There are several categories of interchange; different bankcard issuers have their own criteria for their own categories.

A transaction must meet the stated criteria for a category for the category’s rate to be applied. Each transaction is individually evaluated, various interchange rates may apply within one batch of transactions.

NPF is the abbreviation for “Network Participation Fee”, this is also referred to as “Fixed Acquirer Network Fee” (FANF). Effective 1st, April, 2012, Visa began to apply these fees to all settled (batched out) U.S. issued Visa credit card and Visa debit card transactions process by U.S. based merchants.

The fee amount will vary from merchant to merchant. It is calculated by Visa based on several factors such as:

  • Number of Tax ID’s
  • Card Present vs Card Not Present
  • Merchant Category Codes
  • Number of Locations
  • Visa Gross Monthly Sales Volume

Yes, any merchant who accepts credit card payments need to comply to PCI-DSS rules.

The PCI-DSS rules are:

  • Install and maintain a firewall configuration to protect cardholder data
  • Do not use vendor-supplied defaults for system passwords and other security parameters
  • Protect stored cardholder data
  • Encrypt transmission of cardholder data across open, public networks
  • Use and regularly update anti-virus software or programs
  • Develop and maintain secure systems and applications
  • Restrict access to cardholder data by business need to know
  • Assign a unique ID to each person with computer access
  • Restrict physical access to cardholder data
  • Track and monitor all access to network resources and cardholder data
  • Regularly test security systems and processes
  • Maintain a policy that addresses information security for all personnel

When you process with us, we provide free PCI compliance validation!